# Cloudinary: Increased Error Rates – EU Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-28 09:58 UTC · Resolved: 2026-09-28 14:33 UTC · Duration: 4.6 h
- Updates: 3 · Affected components: EU Datacenter - Media Transformation API - EU, Media Transformation API - EU, EU Datacenter - Upload API - EU, Upload API - EU, Media Delivery
- [Vendor status page: https://stspg.io/vbdp2h847d12](https://stspg.io/vbdp2h847d12)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Summary

Cloudinary reported a major EU-region incident affecting uploads (eager transformations), transformations, and delivery; errors began approximately 06:15 UTC on 2026-09-28. The recorded incident started at 2026-09-28 09:58 UTC and was resolved at 2026-09-28 14:33 UTC, lasting 4 h 35 min. A fix was implemented at 10:08 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-09-28 09:58 UTC: We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.
- **monitoring** 2026-09-28 10:08 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-28 14:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-28 09:58 UTC: [Major incident: Increased Error Rates – EU Region](https://rewindex.com/change/i9e3b334bcee92d.md)


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Canonical: https://rewindex.com/company/cloudinary/incidents/ypl5dzvbl3q7 · Markdown: https://rewindex.com/company/cloudinary/incidents/ypl5dzvbl3q7.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/ypl5dzvbl3q7 · Generated 2026-10-18T11:26:24.088Z