Companies / Cloudinary / incidents

Cloudinary: Elevated Error Rates for Requests Using g_auto

Impact: majorStatus: resolvedStarted Resolved (2.4 h)2 updatesSource: stspg.io (opens in new tab)
Summary

A major Cloudinary incident caused elevated errors for g_auto requests on AP Datacenter - Media Transformation API - AP and Media Transformation API - AP. Errors began approximately 09:00 UTC on July 12; the incident record started 2026-07-12 10:20 UTC and lasted 2 h 24 min. At 2026-07-12 12:44 UTC, services and affected URLs were reported functioning normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AP Datacenter - Media Transformation API - APMedia Transformation API - AP

Timeline of updates

  1. monitoring

    An issue affecting requests that included the g_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.

  2. resolved

    The incident has been resolved. Services have returned to normal, and all previously affected URLs are now functioning correctly.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Cloudinary profile · Recent Cloudinary incidents · Markdown · JSON