# Cloudinary: Elevated Error Rates for Requests Using g_auto

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-12 10:20 UTC · Resolved: 2026-07-12 12:44 UTC · Duration: 2.4 h
- Updates: 2 · Affected components: AP Datacenter - Media Transformation API - AP, Media Transformation API - AP
- [Vendor status page: https://stspg.io/3csz3slq2d63](https://stspg.io/3csz3slq2d63)
- [Company: Cloudinary](https://rewindex.com/company/cloudinary.md)

## Summary

A major Cloudinary incident caused elevated errors for g\_auto requests on AP Datacenter - Media Transformation API - AP and Media Transformation API - AP. Errors began approximately 09:00 UTC on July 12; the incident record started 2026-07-12 10:20 UTC and lasted 2 h 24 min. At 2026-07-12 12:44 UTC, services and affected URLs were reported functioning normally. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-07-12 10:20 UTC: An issue affecting requests that included the g\_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.
- **resolved** 2026-07-12 12:44 UTC: The incident has been resolved. Services have returned to normal, and all previously affected URLs are now functioning correctly.

## Rewindex changes for this incident

- 2026-07-12 10:20 UTC: [Major incident: Elevated Error Rates for Requests Using g\_auto](https://rewindex.com/change/i51a6c66b377acb.md)


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Canonical: https://rewindex.com/company/cloudinary/incidents/6lr0ybl44rwx · Markdown: https://rewindex.com/company/cloudinary/incidents/6lr0ybl44rwx.md · JSON: https://rewindex.com/api/v1/companies/cloudinary/incidents/6lr0ybl44rwx · Generated 2026-10-18T10:26:25.990Z