rewindex

CompaniesCloudflareIncidents

Cloudflare: Support Helpdesk Availability Issues

MinorStatus: resolvededitedStarted Resolved (6.7 h)6 updateswww.cloudflarestatus.com (opens in new tab)

Affected components: Cloudflare Sites and Services - Support SiteSupport Site

Timeline of updates

  1. investigatingEdited

    Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.

  2. identifiedEdited

    Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed.

    Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).

  3. identified

    We are continuing to work on a fix for the issue.

  4. identified

    We are continuing to work on a fix for the issue.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on www.cloudflarestatus.com (opens in new tab).

Cloudflare profileRecent Cloudflare incidentsMarkdownJSON