# Cloudflare: Support Helpdesk Availability Issues

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 03:03 UTC · Resolved: 2026-10-23 09:42 UTC · Duration: 6.7 h
- Updates: 6 · Affected components: Cloudflare Sites and Services - Support Site, Support Site
- [Vendor status page: https://www.cloudflarestatus.com/incidents/8m9a1fjjwxp5](https://www.cloudflarestatus.com/incidents/8m9a1fjjwxp5)
- [Company: Cloudflare](https://rewindex.com/company/cloudflare.md)

## Timeline of updates

- **investigating** 2026-10-23 03:03 UTC _(edited after publishing)_: Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
- **identified** 2026-10-23 03:37 UTC _(edited after publishing)_: Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
- **identified** 2026-10-23 04:43 UTC: We are continuing to work on a fix for the issue.
- **identified** 2026-10-23 05:56 UTC: We are continuing to work on a fix for the issue.
- **monitoring** 2026-10-23 06:37 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-23 09:42 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-23 03:43 UTC: [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/rb2a9eef7133246.md)
- 2026-10-23 04:53 UTC: [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/r2248f652014222.md)
- 2026-10-23 06:03 UTC: [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/r110ca2e57854df.md)
- 2026-10-23 06:43 UTC: [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/re68d061e9a72f9.md)
- 2026-10-23 09:43 UTC: [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/r6e1dad63dd493c.md)


---
Canonical: https://rewindex.com/company/cloudflare/incidents/8m9a1fjjwxp5 · Markdown: https://rewindex.com/company/cloudflare/incidents/8m9a1fjjwxp5.md · JSON: https://rewindex.com/api/v1/companies/cloudflare/incidents/8m9a1fjjwxp5 · Generated 2026-10-24T11:15:54.762Z