rewindex

ChangesCloudflareSupport Helpdesk Availability Issues

Cloudflare: Incident updated: Support Helpdesk Availability Issues

Incident updateNormal progress (typesafe/jev-1.13-20260917, 98%)Changed www.cloudflarestatus.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Cloudflare removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
ChangedUpdateinvestigating#2
Before: …customer inquiries may be delayed during this time. For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.
After: …customer inquiries may be delayed during this time. removed
AddedUpdateidentified#3
Before: not present
After: Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (support@cloudflare.com).

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

YesterdayFriday, October 23Fri, Oct 23

5 incident changes

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