# Cloudflare: Incident updated: Support Helpdesk Availability Issues

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (typesafe/jev-1.13-20260917)
- Changed: 2026-10-23 03:43 UTC · Detected: 2026-10-23 03:43 UTC
- [Source: https://www.cloudflarestatus.com/incidents/8m9a1fjjwxp5](https://www.cloudflarestatus.com/incidents/8m9a1fjjwxp5)
- [Company: Cloudflare](https://rewindex.com/company/cloudflare.md)
- Versions: before incident\_version:82/8m9a1fjjwxp5@f9fcd3a31661 → after incident\_version:82/8m9a1fjjwxp5@6354e964280c
- Change 1 of 5 for this incident

Incident page (full timeline): [Support Helpdesk Availability Issues](https://rewindex.com/company/cloudflare/incidents/8m9a1fjjwxp5.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Changed: Update** (investigating) · 2026-10-23 03:03 UTC

```diff
  …customer inquiries may be delayed during this time.
- For urgent enquiries, Enterprise customers can reach Customer Support on the emergency telephone line.
```

**3. Added: Update** (identified) · 2026-10-23 03:37 UTC

```diff
+ Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed.  Customers with urgent issues should revert to using the support email address (support@cloudflare.com).
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 03:43 UTC | Incident updated: Support Helpdesk Availability Issues (this change) | Normal progress |
| 2026-10-23 04:53 UTC | [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/r2248f652014222.md) | Normal progress |
| 2026-10-23 06:03 UTC | [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/r110ca2e57854df.md) | Normal progress |
| 2026-10-23 06:43 UTC | [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/re68d061e9a72f9.md) | Normal progress |
| 2026-10-23 09:43 UTC | [Incident updated: Support Helpdesk Availability Issues](https://rewindex.com/change/r6e1dad63dd493c.md) | Normal progress |

Next: [change](https://rewindex.com/change/r2248f652014222.md) · All Cloudflare changes: [timeline](https://rewindex.com/company/cloudflare/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/rb2a9eef7133246 · Markdown: https://rewindex.com/change/rb2a9eef7133246.md · JSON: https://rewindex.com/api/v1/changes/rb2a9eef7133246 · Generated 2026-10-24T12:02:40.715Z