Companies/Chroma/Incidents

Chroma: Issues creating a new account

Affected components: Dashboard

Timeline of updates

1. investigating2025-04-18 23:00 UTC

   We are receiving reports of an error while creating a new account. Existing users are not affected..

2. resolved2025-04-21 17:00 UTC

   This incident has been resolved. The error was not detected by our alerting systems, and led to a prolonged outage. We are updating our alerting systems to detect persistent issues like this in the future for a faster response..

Impact, status and times are the vendor’s own, as last archived. View on status.trychroma.com (opens in new tab).

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