# Chroma: Issues creating a new account

- Impact (vendor’s label): unknown
- Status: resolved
- Started: 2025-04-18 23:00 UTC · Resolved: 2025-04-21 17:00 UTC · Duration: 3 d
- Updates: 2 · Affected components: Dashboard
- [Vendor status page: https://status.trychroma.com/incident/cm9rfjdx1003okq2xzttrfw6q](https://status.trychroma.com/incident/cm9rfjdx1003okq2xzttrfw6q)
- [Company: Chroma](https://rewindex.com/company/chroma.md)

## Timeline of updates

- **investigating** 2025-04-18 23:00 UTC: We are receiving reports of an error while creating a new account. Existing users are not affected..
- **resolved** 2025-04-21 17:00 UTC: This incident has been resolved. The error was not detected by our alerting systems, and led to a prolonged outage. We are updating our alerting systems to detect persistent issues like this in the future for a faster response..


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Canonical: https://rewindex.com/company/chroma/incidents/cm9rfjdx1003okq2xzttrfw6q · Markdown: https://rewindex.com/company/chroma/incidents/cm9rfjdx1003okq2xzttrfw6q.md · JSON: https://rewindex.com/api/v1/companies/chroma/incidents/cm9rfjdx1003okq2xzttrfw6q · Generated 2026-10-20T00:10:48.062Z