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ChatGPT: Elevated error rates with some U.S. business Mastercards

No impact listedStatus: monitoringeditedStarted Not resolved3 updatesstatus.openai.com (opens in new tab)

Timeline of updates

  1. identifiedEdited

    Investigating — We’re seeing payment declines on some U.S. business Mastercards. Affected cards have numbers beginning with 544015, 546400, 543502, 543799, or 512998. Some cards beginning with 513989 are also affected.

    For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.

    If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.

    We’re working with our payment partners and will share updates here.

  2. identifiedEdited

    Investigating — We’re seeing payment declines on some U.S. business Mastercards. Affected cards have numbers beginning with 544015, 546400, 543502, 543799, or 512998. Some cards beginning with 513989 are also affected.

    For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail.

    If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase.

    We’re working with our payment partners and will share updates here.

  3. monitoring

    We’ve applied a mitigation and are monitoring the affected services to confirm recovery.

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Cite this

Status incident (vendor impact label: none) posted by ChatGPT, started 2026-11-06 18:38 UTC, not resolved, 3 update(s); edited after publishing.

Title
Elevated error rates with some U.S. business Mastercards
Vendor
ChatGPT
Date
URL
https://rewindex.com/company/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7

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