# ChatGPT: Elevated error rates with some U.S. business Mastercards

> ChatGPT status incident “Elevated error rates with some U.S. business Mastercards” on 2026-11-06: impact none (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7
Last updated: 2026-11-07T01:33:17Z

- Impact (vendor’s label): none
- Status: monitoring · edited after publishing
- Started: 2026-11-06 18:38 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3
- [Vendor status page: https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7](https://status.openai.com/incidents/01M6S2FV5TZWQ753NHRB7BF5K7)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)

## Timeline of updates

- **identified** 2026-11-06 18:38 UTC _(edited after publishing)_: Investigating — We’re seeing payment declines on some U.S. business Mastercards. Affected cards have numbers beginning with 544015, 546400, 543502, 543799, or 512998. Some cards beginning with 513989 are also affected. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
- **identified** 2026-11-06 18:50 UTC _(edited after publishing)_: Investigating — We’re seeing payment declines on some U.S. business Mastercards. Affected cards have numbers beginning with 544015, 546400, 543502, 543799, or 512998. Some cards beginning with 513989 are also affected. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
- **monitoring** 2026-11-07 01:29 UTC: We’ve applied a mitigation and are monitoring the affected services to confirm recovery.

## Rewindex changes for this incident

- 2026-11-06 18:53 UTC: [Incident updated: Elevated error rates with Brex Cards and U.S. business Mastercards](https://rewindex.com/change/re90e87733b29c5.md)
- 2026-11-06 23:03 UTC: [Incident silently edited: Elevated error rates with some U.S. business Mastercards](https://rewindex.com/change/r4d5214208d9a2d.md)
- 2026-11-07 01:33 UTC: [Incident updated: Elevated error rates with some U.S. business Mastercards](https://rewindex.com/change/r4c221a6807bab3.md)

## Cite this

Status incident (vendor impact label: none) posted by ChatGPT, started 2026-11-06 18:38 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7
- Citation: ChatGPT, “Elevated error rates with some U.S. business Mastercards” (2026-11-06 18:38 UTC). Archived by Rewindex: https://rewindex.com/company/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7 (CC BY 4.0).
- Markdown link: `[ChatGPT: Elevated error rates with some U.S. business Mastercards (2026-11-06)](https://rewindex.com/company/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7)`


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Canonical: https://rewindex.com/company/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7 · Markdown: https://rewindex.com/company/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7.md · JSON: https://rewindex.com/api/v1/companies/chatgpt/incidents/01M6S2FV5TZWQ753NHRB7BF5K7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-07T16:42:33.743Z