ChatGPT: Help Center Chat Support Degraded
Timeline of updates
- investigating
We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com "support@openai.com": mailto:support@openai.com for assistance.
We apologize for the inconvenience and will provide updates as they become available.
- monitoring
We have applied the mitigation and are monitoring the recovery.
- resolved
All impacted services have now fully recovered.
Changes Rewindex caught on this incident
- Incident updated: Help Center Chat Support Degraded
- Incident updated: Help Center Chat Support Degraded
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-23 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
1fc1f7e7454afd30…Version 2 captured
In the 2026-10-23 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
920d38e0d79b9636…Version 3 captured
In the 2026-10-23 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
3c43d9de32c74983…
Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab).