# ChatGPT: Help Center Chat Support Degraded

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-23 21:30 UTC · Resolved: 2026-10-23 22:02 UTC · Duration: 33 min
- Updates: 3
- [Vendor status page: https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN](https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN)
- [Company: ChatGPT](https://rewindex.com/company/chatgpt.md)

## Timeline of updates

- **investigating** 2026-10-23 21:30 UTC: We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at support@openai.com "support@openai.com": mailto:support@openai.com for assistance. We apologize for the inconvenience and will provide updates as they become available.
- **monitoring** 2026-10-23 21:52 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-10-23 22:02 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-10-23 21:53 UTC: [Incident updated: Help Center Chat Support Degraded](https://rewindex.com/change/rb3d5ba08dc968a.md)
- 2026-10-23 22:03 UTC: [Incident updated: Help Center Chat Support Degraded](https://rewindex.com/change/rd95c1814405ad3.md)


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Canonical: https://rewindex.com/company/chatgpt/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN · Markdown: https://rewindex.com/company/chatgpt/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN.md · JSON: https://rewindex.com/api/v1/companies/chatgpt/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN · Generated 2026-10-24T11:08:15.334Z