Braze change history: Delays in Support Case Creation via Email

Braze reported a major support-email degradation from 2026-04-08 19:05 UTC to 2026-04-08 21:49 UTC, lasting 2 h 43 min: new cases and replies were not processed. Braze attributed the issue to a Google Workspace incident and also reported Salesforce Email-to-Case issues. Processing resumed; support was clearing the backlog, with the Support Portal offered as an alternative.