Braze change history: Braze Support Services Outage

Braze reported a critical Support Services and Partner Portal outage from 2026-09-16 09:17 UTC to 2026-09-16 16:09 UTC, lasting 6 h 51 min. A Salesforce Service Cloud incident disrupted case submissions through the Braze Support Portal and Braze AI Operator and could delay responses; service was restored following remediation of the underlying issue.