Box change history: [Critical] Issues with Multiple Box Services

Box reported a critical outage affecting folder and collection browsing, Box AI, Classifications, and Hubs, with customers potentially seeing loading errors. It started at 2026-05-07 01:20 UTC and was resolved at 2026-05-07 03:07 UTC, lasting 1 h 47 min. Box reported remediation and improvement but did not specify the underlying cause or fix.