BigCommerce change history: Contact Center System Outage

BigCommerce’s critical contact center outage started at 2026-09-16 09:15 UTC and lasted 6 h 27 min, resolving at 2026-09-16 15:42 UTC. Phone, Chat, and Web cases were initially unavailable, followed by delays or intermittent errors. BigCommerce attributed the disruption to its service provider, which rolled out a fix region by region.