Bandwidth: Inbound Calling Incident
Affected components: REST APIs - SIP Voice - United StatesUnited States Inbound Calling Services - REST APIs - SIP Voice - United StatesInbound Calling (SIP) - United StatesUnited States Inbound Calling Services - Inbound Calling (SIP) - United StatesBXML - United StatesUnited States Inbound Calling Services - BXML - United StatesREST APIs - HTTP Voice - United StatesUnited States Inbound Calling Services - REST APIs - HTTP Voice - United States
Timeline of updates
- investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
- identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
- monitoring
Teams are observing expected calling behavior and will monitor for stability.
- resolved
This incident has been resolved.
- postmortem
Bandwidth has concluded its investigation of this issue and determined that between 15:09 UTC and 21:48 UTC on October 7, 2026, a subset of inbound voice calls experienced call drops or degraded audio quality. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).