Bandwidth: 10DLC Campaign Search Incident

No impact listedStatus: postmortemStarted 2026-10-01 16:14 UTCResolved 2026-10-01 20:00 UTC (3.8 h)3 updatesstspg.io

Affected components: Line Feature ManagementNumber Management Services - Line Feature Management

Timeline of updates

investigating2026-10-01 16:14 UTC
Bandwidth teams are investigating an incident on the Bandwidth App where customers are unable to successfully search for, or view 10 DLC campaigns. Teams are working to score restore expected portal behavior.
resolved2026-10-01 20:00 UTC
This incident has been resolved.
postmortem2026-10-02 07:34 UTC
Bandwidth has concluded its investigation of this issue and determined that between 09:00 UTC and 19:31 UTC on October 1, 2026, Messaging customers experienced errors when attempting to view or search campaigns through the customer portal. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).