Companies/Auth0/Incidents

Auth0: Tenant Logs Service Impacted on EU-2 Public Cloud

Affected components: EU-2 AuthenticationEU-2 Machine to Machine

Timeline of updates

1. investigating2026-08-25 07:21 UTC

   We're investigating an issue that impacted the Tenant Log Streaming service on the EU-2 Public Cloud environment. Customers may not be able to access their log data through the streaming service.

2. monitoring2026-08-25 07:42 UTC

   We've mitigated the issue by performing a restart on the affected Tenant Log Streaming service in the EU-2 Public Cloud environment. Customers should observe service functionality returning. We're monitoring the environment to ensure stability.

3. resolved2026-08-25 07:58 UTC

   After monitoring the environment, we confirm that the issue remains mitigated, and we're considering this incident as resolved. We apologize for the impact that this event has caused on your users. A Root Cause Analysis detailing this event will be shared within 21 business days.

4. postmortem2026-09-22 00:37 UTC

   A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/2026-08-14-TenantLogsServiceDisruptiononMultipleEnvironments.pdf (opens in new tab)

Impact, status and times are the vendor’s own, as last archived. View on status.auth0.com (opens in new tab).

Auth0 profileRecent Auth0 incidentsAll outages on August 25, 2026Auth0 in August 2026MarkdownJSON