CompaniesAtlassian LoomIncidents
Atlassian Loom: Loom Intermittent Issues
Affected components: AuthenticationLoom AIRecordingViewing
Timeline of updates
- identified
We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
- monitoring
We have identified the cause of the issues and we are monitoring recovery.
- resolved
Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on loom.status.atlassian.com (opens in new tab).
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