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ChangesAtlassian LoomLoom Intermittent Issues

Atlassian Loom: Major incident: Loom Intermittent Issues

Major incidentdegradation (model (Jev), 97%)Changed Detected loom.status.atlassian.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Atlassian Loom removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Loom Intermittent Issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-15 19:58 UTC
AddedResolved time#5
Before: not present
After: 2025-08-15 19:58 UTC
AddedAffected components#6
Before: not present
After: Authentication, Loom AI, Recording, Viewing
AddedUpdateidentified#7
Before: not present
After: We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
AddedUpdatemonitoring#8
Before: not present
After: We have identified the cause of the issues and we are monitoring recovery.
AddedUpdateresolved#9
Before: not present
After: Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Friday, August 15, 2025

1 incident change

All Atlassian Loom changesAtlassian Loom profileMarkdownJSON