# Atlassian Loom: Major incident: Loom Intermittent Issues

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-08-15 19:58 UTC · Detected: 2026-10-22 07:54 UTC
- [Source: https://loom.status.atlassian.com/incidents/zmyqf2f8gnx1](https://loom.status.atlassian.com/incidents/zmyqf2f8gnx1)
- [Company: Atlassian Loom](https://rewindex.com/company/atlassian-loom.md)
- Versions: before (none: first archived) → after incident\_version:91/zmyqf2f8gnx1@f93c919fddbe
- Change 1 of 1 for this incident

Incident page (full timeline): [Loom Intermittent Issues](https://rewindex.com/company/atlassian-loom/incidents/zmyqf2f8gnx1.md)
## What changed

**1. Added: Title**

```diff
+ Loom Intermittent Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-15 19:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-15 19:58 UTC
```

**6. Added: Affected components**

```diff
+ Authentication, Loom AI, Recording, Viewing
```

**7. Added: Update** (identified) · 2025-08-15 19:35 UTC

```diff
+ We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
```

**8. Added: Update** (monitoring) · 2025-08-15 19:50 UTC

```diff
+ We have identified the cause of the issues and we are monitoring recovery.
```

**9. Added: Update** (resolved) · 2025-08-15 19:58 UTC

```diff
+ Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-15 19:58 UTC | Major incident: Loom Intermittent Issues (this change) | degradation |

All Atlassian Loom changes: [timeline](https://rewindex.com/company/atlassian-loom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id632cc1b511713 · Markdown: https://rewindex.com/change/id632cc1b511713.md · JSON: https://rewindex.com/api/v1/changes/id632cc1b511713 · Generated 2026-10-23T09:43:27.550Z