# Atlassian Loom: Loom Intermittent Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-15 19:58 UTC · Resolved: 2025-08-15 19:58 UTC · Duration: 0 min
- Updates: 3 · Affected components: Authentication, Loom AI, Recording, Viewing
- [Vendor status page: https://loom.status.atlassian.com/incidents/zmyqf2f8gnx1](https://loom.status.atlassian.com/incidents/zmyqf2f8gnx1)
- [Company: Atlassian Loom](https://rewindex.com/company/atlassian-loom.md)

## Timeline of updates

- **identified** 2025-08-15 19:35 UTC: We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
- **monitoring** 2025-08-15 19:50 UTC: We have identified the cause of the issues and we are monitoring recovery.
- **resolved** 2025-08-15 19:58 UTC: Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-08-15 19:58 UTC: [Major incident: Loom Intermittent Issues](https://rewindex.com/change/id632cc1b511713.md)


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Canonical: https://rewindex.com/company/atlassian-loom/incidents/zmyqf2f8gnx1 · Markdown: https://rewindex.com/company/atlassian-loom/incidents/zmyqf2f8gnx1.md · JSON: https://rewindex.com/api/v1/companies/atlassian-loom/incidents/zmyqf2f8gnx1 · Generated 2026-10-23T11:24:58.222Z