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CompaniesAssemblyAIIncidents

AssemblyAI: Billing Issue Affecting Some Universal-3-Pro Users

MinorStatus: resolvedStarted Resolved (1.4 h)2 updatesstspg.io (opens in new tab)

Affected components: Billing

Timeline of updates

  1. investigating

    We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.

  2. resolved

    The billing issue that caused unexpected multiple auto-refill charges for a subset of Universal-3-Pro customers on February 28, 2025, has been resolved. Refunds have been issued to the affected customers.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by AssemblyAI, started 2026-02-28 19:19 UTC, resolved after 1.4 h, 2 update(s).

Title
Billing Issue Affecting Some Universal-3-Pro Users
Vendor
AssemblyAI
Date
URL
https://rewindex.com/company/assemblyai/incidents/cjtxw0wtdxtg

AssemblyAI profileRecent AssemblyAI incidentsAll outages on February 28, 2026AssemblyAI in February 2026MarkdownJSON