# AssemblyAI: Billing Issue Affecting Some Universal-3-Pro Users

> AssemblyAI status incident “Billing Issue Affecting Some Universal-3-Pro Users” on 2026-02-28: impact minor (vendor’s label), 1.4 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/assemblyai/incidents/cjtxw0wtdxtg
Last updated: 2026-02-28T20:44:35Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-28 19:19 UTC · Resolved: 2026-02-28 20:44 UTC · Duration: 1.4 h
- Updates: 2 · Affected components: Billing
- [Vendor status page: https://stspg.io/qkzc2gszkkyf](https://stspg.io/qkzc2gszkkyf)
- [Company: AssemblyAI](https://rewindex.com/company/assemblyai.md)

## Timeline of updates

- **investigating** 2026-02-28 19:19 UTC: We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
- **resolved** 2026-02-28 20:44 UTC: The billing issue that caused unexpected multiple auto-refill charges for a subset of Universal-3-Pro customers on February 28, 2025, has been resolved. Refunds have been issued to the affected customers.

## Cite this

Status incident (vendor impact label: minor) posted by AssemblyAI, started 2026-02-28 19:19 UTC, resolved after 1.4 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/assemblyai/incidents/cjtxw0wtdxtg
- Citation: AssemblyAI, “Billing Issue Affecting Some Universal-3-Pro Users” (2026-02-28 19:19 UTC). Archived by Rewindex: https://rewindex.com/company/assemblyai/incidents/cjtxw0wtdxtg (CC BY 4.0).
- Markdown link: `[AssemblyAI: Billing Issue Affecting Some Universal-3-Pro Users (2026-02-28)](https://rewindex.com/company/assemblyai/incidents/cjtxw0wtdxtg)`


---
Canonical: https://rewindex.com/company/assemblyai/incidents/cjtxw0wtdxtg · Markdown: https://rewindex.com/company/assemblyai/incidents/cjtxw0wtdxtg.md · JSON: https://rewindex.com/api/v1/companies/assemblyai/incidents/cjtxw0wtdxtg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:30:10.580Z