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AssemblyAI: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro

MinorStatus: resolvededitedStarted Resolved (1.3 h)5 updatesstatus.assemblyai.com (opens in new tab)

Affected components: APIs - Asynchronous APIAsynchronous API

Timeline of updates

  1. identified

    We've identified an issue causing a significant portion of pre-recorded transcription requests using Universal-3.5 Pro and Universal-3.6 Pro to fail or take longer than usual to complete, across all regions. Streaming is not affected.
    We've identified the cause and are rolling back a recent change, and we're beginning to see recovery.

  2. identified

    Error rates are decreasing as our rollback progresses, and we're continuing to work on fully resolving the issue. Some requests may still fail or take longer than usual to complete.

  3. identified

    We've applied a fix and error rates have dropped significantly. Some pre-recorded requests using Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro may still take longer than usual to complete while we work through the backlog.

  4. monitoring

    Error rates and processing times have returned to normal. We're monitoring to make sure performance remains stable.

  5. resolved

    We have continued to see good performance after the rollback, and error rates and processing times have remained in the normal ranges. We are now marking this issue as resolved. Any requests that returned an error during this incident can be safely resubmitted.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.assemblyai.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by AssemblyAI, started 2026-11-02 21:42 UTC, resolved after 1.3 h, 5 update(s); edited after publishing.

Title
Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro
Vendor
AssemblyAI
Date
URL
https://rewindex.com/company/assemblyai/incidents/53thnb707mg9

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