# AssemblyAI: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro

> AssemblyAI status incident “Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro” on 2026-11-02: impact minor (vendor’s label), 1.3 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/assemblyai/incidents/53thnb707mg9
Last updated: 2026-11-02T23:03:50Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 21:42 UTC · Resolved: 2026-11-02 22:58 UTC · Duration: 1.3 h
- Updates: 5 · Affected components: APIs - Asynchronous API, Asynchronous API
- [Vendor status page: https://status.assemblyai.com/incidents/53thnb707mg9](https://status.assemblyai.com/incidents/53thnb707mg9)
- [Company: AssemblyAI](https://rewindex.com/company/assemblyai.md)

## Timeline of updates

- **identified** 2026-11-02 21:42 UTC: We've identified an issue causing a significant portion of pre-recorded transcription requests using Universal-3.5 Pro and Universal-3.6 Pro to fail or take longer than usual to complete, across all regions. Streaming is not affected. We've identified the cause and are rolling back a recent change, and we're beginning to see recovery.
- **identified** 2026-11-02 22:08 UTC: Error rates are decreasing as our rollback progresses, and we're continuing to work on fully resolving the issue. Some requests may still fail or take longer than usual to complete.
- **identified** 2026-11-02 22:42 UTC: We've applied a fix and error rates have dropped significantly. Some pre-recorded requests using Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro may still take longer than usual to complete while we work through the backlog.
- **monitoring** 2026-11-02 22:44 UTC: Error rates and processing times have returned to normal. We're monitoring to make sure performance remains stable.
- **resolved** 2026-11-02 22:58 UTC: We have continued to see good performance after the rollback, and error rates and processing times have remained in the normal ranges. We are now marking this issue as resolved. Any requests that returned an error during this incident can be safely resubmitted.

## Rewindex changes for this incident

- 2026-11-02 22:13 UTC: [Incident updated: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro](https://rewindex.com/change/r341693bf163fa7.md)
- 2026-11-02 22:43 UTC: [Incident updated: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro](https://rewindex.com/change/rcdec7bd91de505.md)
- 2026-11-02 22:53 UTC: [Incident updated: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro](https://rewindex.com/change/r2d1d2b22a31cb7.md)
- 2026-11-02 23:03 UTC: [Incident updated: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro](https://rewindex.com/change/r914be6e26555e3.md)

## Cite this

Status incident (vendor impact label: minor) posted by AssemblyAI, started 2026-11-02 21:42 UTC, resolved after 1.3 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/assemblyai/incidents/53thnb707mg9
- Citation: AssemblyAI, “Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro” (2026-11-02 21:42 UTC). Archived by Rewindex: https://rewindex.com/company/assemblyai/incidents/53thnb707mg9 (CC BY 4.0).
- Markdown link: `[AssemblyAI: Elevated errors and delays for Universal-3 Pro, Universal-3.5 Pro and Universal-3.6 Pro (2026-11-02)](https://rewindex.com/company/assemblyai/incidents/53thnb707mg9)`


---
Canonical: https://rewindex.com/company/assemblyai/incidents/53thnb707mg9 · Markdown: https://rewindex.com/company/assemblyai/incidents/53thnb707mg9.md · JSON: https://rewindex.com/api/v1/companies/assemblyai/incidents/53thnb707mg9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:24:07.657Z