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CompaniesAsanaIncidents

Asana: Asana down in US

No impact listedStatus: postmortemStarted Resolved (35 min)6 updatesstspg.io (opens in new tab)

Affected components: AppUS - AppAPIUS - API

Timeline of updates

  1. investigating

    We are seeing a high rate of errors for the Asana application in the US region.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We have made configuration changes and are monitoring for recovery.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

  6. postmortem

    Incident: Starting at 2025-02-05 21:05 UTC, a configuration change caused a large increase in server logs, overloading logging infrastructure and causing server restarts. This caused cascade failure as other servers were overloaded. The configuration change was reverted, and our application recovered after the servers restarted, with recovery by around 2025-02-05 21:30.

    Impact: Users saw errors loading our application and loading data within the application. No customer data was lost.

    Moving forward: We have removed the source of logs which resulted in overload, and are improving monitoring and resilience of the system which triggered failure. We will also be moving to staged configuration rollouts to help reduce or avoid customer impact for similar issues.

    Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Asana, started 2025-02-05 21:19 UTC, resolved after 35 min, 6 update(s).

Title
Asana down in US
Vendor
Asana
Date
URL
https://rewindex.com/company/asana/incidents/wy1hfksn4y9h

Asana profileRecent Asana incidentsAll outages on February 5, 2025Asana in February 2025MarkdownJSON