# Asana: Asana down in US

> Asana status incident “Asana down in US” on 2025-02-05: impact none (vendor’s label), 35 min, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/asana/incidents/wy1hfksn4y9h
Last updated: 2025-02-07T22:46:24Z

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2025-02-05 21:19 UTC · Resolved: 2025-02-05 21:54 UTC · Duration: 35 min
- Updates: 6 · Affected components: App, US - App, API, US - API
- [Vendor status page: https://stspg.io/13r3gn5mx4nh](https://stspg.io/13r3gn5mx4nh)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Timeline of updates

- **investigating** 2025-02-05 21:19 UTC: We are seeing a high rate of errors for the Asana application in the US region.
- **investigating** 2025-02-05 21:22 UTC: We are continuing to investigate this issue.
- **investigating** 2025-02-05 21:34 UTC: We have made configuration changes and are monitoring for recovery.
- **monitoring** 2025-02-05 21:35 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-02-05 21:54 UTC: This incident has been resolved.
- **postmortem** 2025-02-07 22:46 UTC: Incident: Starting at 2025-02-05 21:05 UTC, a configuration change caused a large increase in server logs, overloading logging infrastructure and causing server restarts. This caused cascade failure as other servers were overloaded. The configuration change was reverted, and our application recovered after the servers restarted, with recovery by around 2025-02-05 21:30. Impact: Users saw errors loading our application and loading data within the application. No customer data was lost. Moving forward: We have removed the source of logs which resulted in overload, and are improving monitoring and resilience of the system which triggered failure. We will also be moving to staged configuration rollouts to help reduce or avoid customer impact for similar issues. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

## Cite this

Status incident (vendor impact label: none) posted by Asana, started 2025-02-05 21:19 UTC, resolved after 35 min, 6 update(s).

- Canonical URL: https://rewindex.com/company/asana/incidents/wy1hfksn4y9h
- Citation: Asana, “Asana down in US” (2025-02-05 21:19 UTC). Archived by Rewindex: https://rewindex.com/company/asana/incidents/wy1hfksn4y9h (CC BY 4.0).
- Markdown link: `[Asana: Asana down in US (2025-02-05)](https://rewindex.com/company/asana/incidents/wy1hfksn4y9h)`


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Canonical: https://rewindex.com/company/asana/incidents/wy1hfksn4y9h · Markdown: https://rewindex.com/company/asana/incidents/wy1hfksn4y9h.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/wy1hfksn4y9h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:50:31.573Z