Companies/Asana/Incidents

Asana: Slow loads and degraded mobile app usability

Timeline of updates

1. resolved2024-06-28 03:30 UTC

   Incident: On June 28, 2024 between 0334  and 0356 UTC, network maintenance was performed to remap internal endpoints, with unforecasted negative effects on communication between internal services. This caused a large amount of requests to Asana during the maintenance period to either drop or time out.

   Impact: App usability was degraded for US-based users, resulting in load times of up to a minute. Users of the mobile app in our US, European, Australian, and Japanese data centers were also affected to a lesser extent by elevated error rates.

   Moving forward: We've identified process gaps during internal retrospective. Moving forward, we'll perform internal endpoint remappings more incrementally to avoid app disruption, and will apply a more thorough approval process for similar maintenance procedures.

   Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

2. postmortem2024-07-03 18:18 UTC

   Incident: On June 28, 2024 between 0334  and 0356 UTC, network maintenance was performed to remap internal endpoints, with unforecasted negative effects on communication between internal services. This caused a large amount of requests to Asana during the maintenance period to either drop or time out.

   Impact: App usability was degraded for US-based users, resulting in load times of up to a minute. Users of the mobile app in our US, European, Australian, and Japanese data centers were also affected to a lesser extent by elevated error rates.

   Moving forward: We've identified process gaps during internal retrospective. Moving forward, we'll perform internal endpoint remappings more incrementally to avoid app disruption, and will apply a more thorough approval process for similar maintenance procedures.

   Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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