# Asana: Slow loads and degraded mobile app usability

> Asana status incident “Slow loads and degraded mobile app usability” on 2024-07-03: impact minor (vendor’s label), -8088 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/asana/incidents/tn3zt65jy0qr
Last updated: 2024-07-03T18:18:05Z

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2024-07-03 18:17 UTC · Resolved: 2024-06-28 03:30 UTC · Duration: -8088 min
- Updates: 2
- [Vendor status page: https://stspg.io/l13dtn5qcz49](https://stspg.io/l13dtn5qcz49)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Timeline of updates

- **resolved** 2024-06-28 03:30 UTC: Incident: On June 28, 2024 between 0334  and 0356 UTC, network maintenance was performed to remap internal endpoints, with unforecasted negative effects on communication between internal services. This caused a large amount of requests to Asana during the maintenance period to either drop or time out. Impact: App usability was degraded for US-based users, resulting in load times of up to a minute. Users of the mobile app in our US, European, Australian, and Japanese data centers were also affected to a lesser extent by elevated error rates. Moving forward: We've identified process gaps during internal retrospective. Moving forward, we'll perform internal endpoint remappings more incrementally to avoid app disruption, and will apply a more thorough approval process for similar maintenance procedures. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
- **postmortem** 2024-07-03 18:18 UTC: Incident: On June 28, 2024 between 0334  and 0356 UTC, network maintenance was performed to remap internal endpoints, with unforecasted negative effects on communication between internal services. This caused a large amount of requests to Asana during the maintenance period to either drop or time out. Impact: App usability was degraded for US-based users, resulting in load times of up to a minute. Users of the mobile app in our US, European, Australian, and Japanese data centers were also affected to a lesser extent by elevated error rates. Moving forward: We've identified process gaps during internal retrospective. Moving forward, we'll perform internal endpoint remappings more incrementally to avoid app disruption, and will apply a more thorough approval process for similar maintenance procedures. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

## Cite this

Status incident (vendor impact label: minor) posted by Asana, started 2024-07-03 18:17 UTC, resolved after -8088 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/asana/incidents/tn3zt65jy0qr
- Citation: Asana, “Slow loads and degraded mobile app usability” (2024-07-03 18:17 UTC). Archived by Rewindex: https://rewindex.com/company/asana/incidents/tn3zt65jy0qr (CC BY 4.0).
- Markdown link: `[Asana: Slow loads and degraded mobile app usability (2024-07-03)](https://rewindex.com/company/asana/incidents/tn3zt65jy0qr)`


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Canonical: https://rewindex.com/company/asana/incidents/tn3zt65jy0qr · Markdown: https://rewindex.com/company/asana/incidents/tn3zt65jy0qr.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/tn3zt65jy0qr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:23:19.607Z