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Asana: Intermittent issues with SAML login

No impact listedStatus: postmortemStarted Resolved (-5985 min)2 updatesstspg.io (opens in new tab)

Timeline of updates

  1. resolved

    We are currently investigating this issue.

  2. postmortem

    Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. 

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    Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC.

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    Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Asana, started 2024-11-22 22:45 UTC, resolved after -5985 min, 2 update(s).

Title
Intermittent issues with SAML login
Vendor
Asana
Date
URL
https://rewindex.com/company/asana/incidents/qkhft0bklr6l

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