# Asana: Intermittent issues with SAML login

> Asana status incident “Intermittent issues with SAML login” on 2024-11-22: impact none (vendor’s label), -5985 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/asana/incidents/qkhft0bklr6l
Last updated: 2024-11-22T22:45:14Z

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2024-11-22 22:45 UTC · Resolved: 2024-11-18 19:00 UTC · Duration: -5985 min
- Updates: 2
- [Vendor status page: https://stspg.io/myv6kqzj7vms](https://stspg.io/myv6kqzj7vms)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Timeline of updates

- **resolved** 2024-11-18 19:00 UTC: We are currently investigating this issue.
- **postmortem** 2024-11-22 22:45 UTC: Incident: A gradual rollout changing Asana’s network routing resulted in certain internal requests for our non-North American clusters being misrouted. This caused sporadic errors loading information for users whose Asana domains are hosted in non-US clusters. ‌ Impact: Users with SAML SSO configured saw intermittent errors when attempting to login to Asana between November 18, 11:02 UTC and November 19, 01:27 UTC. ‌ Moving forward: We are improving our internal monitoring to promptly identify issues with future networking changes and working to make our login flow more resilient to data loading errors.Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

## Cite this

Status incident (vendor impact label: none) posted by Asana, started 2024-11-22 22:45 UTC, resolved after -5985 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/asana/incidents/qkhft0bklr6l
- Citation: Asana, “Intermittent issues with SAML login” (2024-11-22 22:45 UTC). Archived by Rewindex: https://rewindex.com/company/asana/incidents/qkhft0bklr6l (CC BY 4.0).
- Markdown link: `[Asana: Intermittent issues with SAML login (2024-11-22)](https://rewindex.com/company/asana/incidents/qkhft0bklr6l)`


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Canonical: https://rewindex.com/company/asana/incidents/qkhft0bklr6l · Markdown: https://rewindex.com/company/asana/incidents/qkhft0bklr6l.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/qkhft0bklr6l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:40:29.782Z