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CompaniesAsanaIncidents

Asana: Errors loading Asana

No impact listedStatus: postmortemStarted Resolved (39 min)5 updatesstspg.io (opens in new tab)

Affected components: AppJapan - AppAppUS - AppAppEU - AppAppAustralia - App

Timeline of updates

  1. investigating

    Users who are attempting to open Asana are seeing errors. We believe this is due to a deployment, and we are reverting this change.

  2. monitoring

    We have reverted the change, see recovery, and are monitoring.

  3. monitoring

    We are continuing to monitor for any further issues.

  4. resolved

    We have seen full resolution. We add a postmortem within 72 hours.

  5. postmortem

    Incident: On 2024-10-10, between 01:23 and 02:31 UTC a software change caused overload to a shared resource, leading to application errors. The change was rolled back, with recovery for most users around 02:31 and full recovery by 02:39 UTC.

    Impact: Users were unable to start new sessions on the web and desktop apps, though mobile and existing sessions were unaffected. No data was lost.

    Next Steps: We will conduct a retrospective using the 5 Whys method to improve monitoring, tooling, and playbooks. We will also update our software to manage load more efficiently and reduce reliance on globally shared resources to prevent similar issues in the future.

    Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Asana, started 2024-10-10 02:13 UTC, resolved after 39 min, 5 update(s).

Title
Errors loading Asana
Vendor
Asana
Date
URL
https://rewindex.com/company/asana/incidents/20h0v584gc1z

Asana profileRecent Asana incidentsAll outages on October 10, 2024Asana in October 2024MarkdownJSON