# Asana: Errors loading Asana

> Asana status incident “Errors loading Asana” on 2024-10-10: impact none (vendor’s label), 39 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/asana/incidents/20h0v584gc1z
Last updated: 2024-10-11T23:13:30Z

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2024-10-10 02:13 UTC · Resolved: 2024-10-10 02:52 UTC · Duration: 39 min
- Updates: 5 · Affected components: App, Japan - App, App, US - App, App, EU - App, App, Australia - App
- [Vendor status page: https://stspg.io/6qgvc52rlgzl](https://stspg.io/6qgvc52rlgzl)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Timeline of updates

- **investigating** 2024-10-10 02:13 UTC: Users who are attempting to open Asana are seeing errors. We believe this is due to a deployment, and we are reverting this change.
- **monitoring** 2024-10-10 02:36 UTC: We have reverted the change, see recovery, and are monitoring.
- **monitoring** 2024-10-10 02:48 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-10-10 02:52 UTC: We have seen full resolution. We add a postmortem within 72 hours.
- **postmortem** 2024-10-11 23:13 UTC: Incident: On 2024-10-10, between 01:23 and 02:31 UTC a software change caused overload to a shared resource, leading to application errors. The change was rolled back, with recovery for most users around 02:31 and full recovery by 02:39 UTC. Impact: Users were unable to start new sessions on the web and desktop apps, though mobile and existing sessions were unaffected. No data was lost. Next Steps: We will conduct a retrospective using the 5 Whys method to improve monitoring, tooling, and playbooks. We will also update our software to manage load more efficiently and reduce reliance on globally shared resources to prevent similar issues in the future. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

## Cite this

Status incident (vendor impact label: none) posted by Asana, started 2024-10-10 02:13 UTC, resolved after 39 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/asana/incidents/20h0v584gc1z
- Citation: Asana, “Errors loading Asana” (2024-10-10 02:13 UTC). Archived by Rewindex: https://rewindex.com/company/asana/incidents/20h0v584gc1z (CC BY 4.0).
- Markdown link: `[Asana: Errors loading Asana (2024-10-10)](https://rewindex.com/company/asana/incidents/20h0v584gc1z)`


---
Canonical: https://rewindex.com/company/asana/incidents/20h0v584gc1z · Markdown: https://rewindex.com/company/asana/incidents/20h0v584gc1z.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/20h0v584gc1z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:51:55.100Z