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CompaniesAsanaIncidents

Asana: Asana down

No impact listedStatus: postmortemStarted Resolved (41 min)5 updatesstspg.io (opens in new tab)

Affected components: AppJapan - AppAppUS - AppAPIAustralia - APIAppEU - AppAPIJapan - APIAppAustralia - AppAPIEU - APIAPIUS - API

Timeline of updates

  1. investigating

    We are seeing elevated errors for App and API, and are investigating.

  2. identified

    We have identified a cause and are implemented a fix.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

  5. postmortem

    Incident: At 2025-02-06 15:37 UTC, a configuration change caused some of our servers to crash, leading to complete downtime for 20 minutes. We rolled back the configuration, but this event triggered a cascade failure in network routing components; our systems recovered over the next 30 minutes, with full recovery by 2025-02-06 16:30.

    Impact: Users were unable to use Asana during this event in all regions, with downtime including App, API, and Mobile. No customer data was lost.

    Moving forward: We have added validation to prevent a repeat of this issue, and are updating our networking components to avoid this form of cascade failure. We will be moving to staged configuration rollouts to identify this class of issue without causing downtime for customer traffic.

    Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Asana, started 2025-02-06 15:38 UTC, resolved after 41 min, 5 update(s).

Title
Asana down
Vendor
Asana
Date
URL
https://rewindex.com/company/asana/incidents/0snr4wv8405s

Asana profileRecent Asana incidentsAll outages on February 6, 2025Asana in February 2025MarkdownJSON