# Asana: Asana down

> Asana status incident “Asana down” on 2025-02-06: impact none (vendor’s label), 41 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/asana/incidents/0snr4wv8405s
Last updated: 2025-02-07T22:47:59Z

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2025-02-06 15:38 UTC · Resolved: 2025-02-06 16:18 UTC · Duration: 41 min
- Updates: 5 · Affected components: App, Japan - App, App, US - App, API, Australia - API, App, EU - App, API, Japan - API, App, Australia - App, API, EU - API, API, US - API
- [Vendor status page: https://stspg.io/blqh8xrdqt60](https://stspg.io/blqh8xrdqt60)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Timeline of updates

- **investigating** 2025-02-06 15:38 UTC: We are seeing elevated errors for App and API, and are investigating.
- **identified** 2025-02-06 15:52 UTC: We have identified a cause and are implemented a fix.
- **monitoring** 2025-02-06 16:02 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-02-06 16:18 UTC: This incident has been resolved.
- **postmortem** 2025-02-07 22:47 UTC: Incident: At 2025-02-06 15:37 UTC, a configuration change caused some of our servers to crash, leading to complete downtime for 20 minutes. We rolled back the configuration, but this event triggered a cascade failure in network routing components; our systems recovered over the next 30 minutes, with full recovery by 2025-02-06 16:30. Impact: Users were unable to use Asana during this event in all regions, with downtime including App, API, and Mobile. No customer data was lost. Moving forward: We have added validation to prevent a repeat of this issue, and are updating our networking components to avoid this form of cascade failure. We will be moving to staged configuration rollouts to identify this class of issue without causing downtime for customer traffic. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

## Cite this

Status incident (vendor impact label: none) posted by Asana, started 2025-02-06 15:38 UTC, resolved after 41 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/asana/incidents/0snr4wv8405s
- Citation: Asana, “Asana down” (2025-02-06 15:38 UTC). Archived by Rewindex: https://rewindex.com/company/asana/incidents/0snr4wv8405s (CC BY 4.0).
- Markdown link: `[Asana: Asana down (2025-02-06)](https://rewindex.com/company/asana/incidents/0snr4wv8405s)`


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Canonical: https://rewindex.com/company/asana/incidents/0snr4wv8405s · Markdown: https://rewindex.com/company/asana/incidents/0snr4wv8405s.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/0snr4wv8405s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:11:31.566Z