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CompaniesAnthropicIncidents

Anthropic: Elevated purchasing errors on claude.ai

MajorStatus: monitoringeditedStarted Not resolved2 updatesstatus.claude.com (opens in new tab)

Affected components: claude.ai

Timeline of updates

  1. investigating

    We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.

  2. monitoring

    Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.claude.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Anthropic, started 2026-11-14 02:54 UTC, not resolved, 2 update(s); edited after publishing.

Title
Elevated purchasing errors on claude.ai
Vendor
Anthropic
Date
URL
https://rewindex.com/company/anthropic/incidents/qrpz8k79qm7x

Anthropic profileRecent Anthropic incidentsAll outages on November 14, 2026Anthropic in November 2026MarkdownJSON