Ably: Elevated errors across multiple regions

MinorStatus: resolvedStarted 2022-10-20 10:36 UTCResolved 2022-10-20 10:36 UTC (0 min)1 updatestspg.io

Timeline of updates

resolved2022-10-20 10:36 UTC
We are investigating elevated error rates across multiple regions for a period of 8 minutes (10:36 - 10:44 UTC). Service appears to be operating normally now.
20th Oct 11:20 AM
Investigations show there was a transient netsplit between us-west-1 and other regions, leading to increased error rates and high latencies for the duration of the netsplit for customers in the us-west-1 area. Customers may have been routed to other regions.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 17
First version captured 18:22 UTC
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on Oct 19, 23:18 UTC. Record hash 84ce9dc2cea80248…
Download proof

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Ably, started 2022-10-20 10:36 UTC, resolved after 0 min, 1 update(s).

Title: Elevated errors across multiple regions
Vendor: Ably
Date: 2022-10-20 10:36 UTC
URL: https://rewindex.com/company/ably/incidents/x0g9kbnjbnbp

Ably profile Recent Ably incidents All outages on October 20, 2022 Ably in October 2022 Markdown JSON