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CompaniesAblyIncidents

Ably: High pusher, pubnub and mqtt adaptor error rate

MinorStatus: resolvedStarted Resolved (33 min)4 updatesstspg.io (opens in new tab)

Affected components: Ably Pub/Sub Channels - US East (Ohio)US East (Ohio)Ably Pub/Sub Channels - Europe (Ireland)Europe (Ireland)Ably Pub/Sub Channels - Europe (Frankfurt)Europe (Frankfurt)Ably Pub/Sub Channels - US East (Northern Virginia)US East (Northern Virginia)Ably Pub/Sub Channels - Asia-Pacific (Singapore)Asia-Pacific (Singapore)Ably Pub/Sub Channels - US West (Northern California)US West (Northern California)Ably Pub/Sub Channels - Asia Pacific (Sydney)Asia Pacific (Sydney)

Timeline of updates

  1. monitoring

    There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected

  2. monitoring

    There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.

  3. monitoring

    We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.

  4. resolved

    The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Ably, started 2025-11-25 11:38 UTC, resolved after 33 min, 4 update(s).

Title
High pusher, pubnub and mqtt adaptor error rate
Vendor
Ably
Date
URL
https://rewindex.com/company/ably/incidents/dzfbzyw7pgk8

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