# Ably: High pusher, pubnub and mqtt adaptor error rate

> Ably status incident “High pusher, pubnub and mqtt adaptor error rate” on 2025-11-25: impact minor (vendor’s label), 33 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/ably/incidents/dzfbzyw7pgk8
Last updated: 2025-11-25T12:11:34Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-25 11:38 UTC · Resolved: 2025-11-25 12:11 UTC · Duration: 33 min
- Updates: 4 · Affected components: Ably Pub/Sub Channels - US East (Ohio), US East (Ohio), Ably Pub/Sub Channels - Europe (Ireland), Europe (Ireland), Ably Pub/Sub Channels - Europe (Frankfurt), Europe (Frankfurt), Ably Pub/Sub Channels - US East (Northern Virginia), US East (Northern Virginia), Ably Pub/Sub Channels - Asia-Pacific (Singapore), Asia-Pacific (Singapore), Ably Pub/Sub Channels - US West (Northern California), US West (Northern California), Ably Pub/Sub Channels - Asia Pacific (Sydney), Asia Pacific (Sydney)
- [Vendor status page: https://stspg.io/vn07fmlxxx18](https://stspg.io/vn07fmlxxx18)
- [Company: Ably](https://rewindex.com/company/ably.md)

## Timeline of updates

- **monitoring** 2025-11-25 11:38 UTC: There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected
- **monitoring** 2025-11-25 12:01 UTC: There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.
- **monitoring** 2025-11-25 12:04 UTC: We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.
- **resolved** 2025-11-25 12:11 UTC: The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.

## Cite this

Status incident (vendor impact label: minor) posted by Ably, started 2025-11-25 11:38 UTC, resolved after 33 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/ably/incidents/dzfbzyw7pgk8
- Citation: Ably, “High pusher, pubnub and mqtt adaptor error rate” (2025-11-25 11:38 UTC). Archived by Rewindex: https://rewindex.com/company/ably/incidents/dzfbzyw7pgk8 (CC BY 4.0).
- Markdown link: `[Ably: High pusher, pubnub and mqtt adaptor error rate (2025-11-25)](https://rewindex.com/company/ably/incidents/dzfbzyw7pgk8)`


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Canonical: https://rewindex.com/company/ably/incidents/dzfbzyw7pgk8 · Markdown: https://rewindex.com/company/ably/incidents/dzfbzyw7pgk8.md · JSON: https://rewindex.com/api/v1/companies/ably/incidents/dzfbzyw7pgk8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:35:53.308Z