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ChangesStytchMissing or delayed SMS OTPs

Stytch: Incident silently edited: Missing or delayed SMS OTPs

Silent editminor edit (typesafe/jev-1.13-20260917, 31%)Changed status.stytch.com (opens in new tab)
Summary

Stytch’s 10-22 16:00 UTC update clarified that missing or delayed SMS OTPs from its primary messaging provider affected VOIP phone numbers, rather than an unspecified subset. Its 10-22 18:15 UTC update still reports failover to the secondary provider and deliverability monitoring, but no longer describes the failover as manual.

Machine-written from the diff below (Sol; type: incident edit). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what Stytch removed; blue is what they added. Muted text is unchanged context.

ChangedUpdateinvestigating#1
Before: …SMS OTPs from our primary messaging provider to a subset of phone numbers..…
After: …SMS OTPs from our primary messaging provider to VOIP phone numbers..…
ChangedUpdatemonitoring#2
Before: …We've failed over to our secondary messaging provider manually and are monitoring deliverability rates..…
After: …We've failed over to our secondary messaging provider removed and are monitoring deliverability rates..…

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

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History of this incident

Thursday, October 22

1 rewrite, 2 incident changes

Cite this

Incident silently edited: Missing or delayed SMS OTPs on Stytch’s status page, changed 2026-10-22 21:23 UTC (change 3 of 3).

Title
Incident silently edited: Missing or delayed SMS OTPs
Vendor
Stytch
Date
URL
https://rewindex.com/change/red8f790a1d2a4d

All Stytch changesStytch profileMarkdownJSON