# Stytch: Incident silently edited: Missing or delayed SMS OTPs

> Stytch’s 10-22 16:00 UTC update clarified that missing or delayed SMS OTPs from its primary messaging provider affected VOIP phone numbers, rather than an unspecified subset. Its 10-22 18:15 UTC update still reports failover to the secondary provider and deliverability monitoring, but no longer desc

Canonical: https://rewindex.com/change/red8f790a1d2a4d
Last updated: 2026-10-22T21:23:20Z

**Summary:** Stytch’s 10-22 16:00 UTC update clarified that missing or delayed SMS OTPs from its primary messaging provider affected VOIP phone numbers, rather than an unspecified subset. Its 10-22 18:15 UTC update still reports failover to the secondary provider and deliverability monitoring, but no longer describes the failover as manual. _(machine-written, sol)_
- Kind: Silent edit · Label: minor edit (typesafe/jev-1.13-20260917)
- Changed: 2026-10-22 21:23 UTC · Detected: 2026-10-22 21:23 UTC
- [Source: https://status.stytch.com/incident/cmvjtpi4g00k71ms0l3d7zqcu](https://status.stytch.com/incident/cmvjtpi4g00k71ms0l3d7zqcu)
- [Company: Stytch](https://rewindex.com/company/stytch.md)
- Versions: before incident\_version:320/cmvjtpi4g00k71ms0l3d7zqcu@af4767441998 → after incident\_version:320/cmvjtpi4g00k71ms0l3d7zqcu@d2c1f74edd60
- Change 3 of 3 for this incident

Incident page (full timeline): [Missing or delayed SMS OTPs](https://rewindex.com/company/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu.md)
## What changed

**1. Changed: Update** (investigating) · 2026-10-22 16:00 UTC

```diff
  …SMS OTPs from our primary messaging provider to
- a subset of
+ VOIP
  phone numbers..…
```

**2. Changed: Update** (monitoring) · 2026-10-22 18:15 UTC

```diff
  …We've failed over to our secondary messaging provider
- manually
  and are monitoring deliverability rates..…
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-22 18:23 UTC | [Incident updated: Missing or delayed SMS OTPs](https://rewindex.com/change/r29f3b7fc6a4800.md) | Normal progress |
| 2026-10-22 18:33 UTC | [Incident updated: Missing or delayed SMS OTPs](https://rewindex.com/change/ra804936f0a40fa.md) | Normal progress |
| 2026-10-22 21:23 UTC | Incident silently edited: Missing or delayed SMS OTPs (this change) | minor edit |

Previous: [change](https://rewindex.com/change/ra804936f0a40fa.md) · All Stytch changes: [timeline](https://rewindex.com/company/stytch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Incident silently edited: Missing or delayed SMS OTPs on Stytch’s status page, changed 2026-10-22 21:23 UTC (change 3 of 3).

- Canonical URL: https://rewindex.com/change/red8f790a1d2a4d
- Citation: Stytch, “Incident silently edited: Missing or delayed SMS OTPs” (2026-10-22 21:23 UTC). Archived by Rewindex: https://rewindex.com/change/red8f790a1d2a4d (CC BY 4.0).
- Markdown link: `[Stytch: Incident silently edited: Missing or delayed SMS OTPs (2026-10-22)](https://rewindex.com/change/red8f790a1d2a4d)`


---
Canonical: https://rewindex.com/change/red8f790a1d2a4d · Markdown: https://rewindex.com/change/red8f790a1d2a4d.md · JSON: https://rewindex.com/api/v1/changes/red8f790a1d2a4d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:38:47.802Z