Changes Bandwidth Number Portability Checker Incident

Bandwidth: Incident updated: Number Portability Checker Incident

Incident updateNormal progress (rule, 100%)Changed 2026-10-30 09:23 UTCstatus.bandwidth.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Bandwidth removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1

~~resolved~~

postmortem

AddedUpdatepostmortem2026-10-30 09:16 UTC#2

not present

Bandwidth has concluded its investigation of this issue and determined that between 16:59 UTC on October 28 and 17:19 UTC on October 29, requests to the Number Portability Checker API that asked for a JSON response returned an empty response instead of the portability information. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 29
Before captured 17:43 UTC
In the 2026-10-29 checkpoint, timestamped by FreeTSA and DigiCert on Oct 30, 00:41 UTC. Record hash dd0d29e2189d2199…
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Oct 30
After captured 09:23 UTC
In the 2026-10-30 checkpoint, timestamped by FreeTSA and DigiCert on Oct 31, 00:42 UTC. Record hash 9497109bff81e06f…
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History of this incident

Friday, October 30

1 incident change

Normal progress
09:23Incident
Incident updateNumber Portability Checker Incidentthis change

Thursday, October 29

2 incident changes

Normal progress
17:43Incident
Incident updateNumber Portability Checker Incident
Outage
15:09Major incident
Number Portability Checker Incident
Bandwidth reported a major Number Portability Checker incident affecting UI and API requests, which may return unexpected results or fail to complete. It started at 2026-10-29 15:09 UTC and was still open when archived, open for 0 min at the last update. Bandwidth was investigating; no cause or fix was stated.

Cite this

Incident updated: Number Portability Checker Incident on Bandwidth’s status page, changed 2026-10-30 09:23 UTC (change 3 of 3).

Title: Incident updated: Number Portability Checker Incident
Vendor: Bandwidth
Date: 2026-10-30 09:23 UTC
URL: https://rewindex.com/change/rebbb006d3a26fb

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