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ChangesSalesforcePerformance Degradation: Email Studio

Salesforce: Incident updated: Performance Degradation: Email Studio

Incident updateNormal progress (rule, 100%)Changed status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

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ChangedStatus#1
Before: investigating
After: resolved
AddedResolved time#2
Before: not present
After: 2026-10-26 15:18 UTC
AddedUpdateupdate#3
Before: not present
After: We resolved the issue impacting outbound email sends. During this time, emails sends were delayed or failing to deliver, and some SMS sends that include links may also have experienced issues. We identified that the databases we use for link tracking ran out of storage capacity. We added storage capacity to the affected databases clusters, and email send volume has returned to expected levels. Some send jobs entered an error state during this time, and we will resume these jobs on our side. Customers don't need to take action. We apologize for the impact this incident may have had on our customers and their businesses. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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History of this incident

Monday, October 26

3 incident changes

Cite this

Incident updated: Performance Degradation: Email Studio on Salesforce’s status page, changed 2026-10-26 16:33 UTC (change 3 of 3).

Title
Incident updated: Performance Degradation: Email Studio
Vendor
Salesforce
Date
URL
https://rewindex.com/change/ra607478717ed9d

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