Changes Twilio SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

Twilio: Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

Incident updateNormal progress (typesafe/jev-1.13-20260917, 90%)Changed 2026-10-28 07:04 UTCstatus.twilio.com

Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

~~Struck in red~~ is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedTitle#1

~~SMS Delivery Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil~~

SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

AddedUpdateidentified2026-10-28 07:02 UTC#2

not present

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 27
Before captured 15:24 UTC
In the 2026-10-27 checkpoint, timestamped by DigiCert and FreeTSA on Oct 28, 00:41 UTC. Record hash 5f928c3391c9d6a9…
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Oct 28
After captured 07:04 UTC
In the 2026-10-28 checkpoint, timestamped by FreeTSA and DigiCert on Oct 29, 00:43 UTC. Record hash 64fbdf2fe4ededfc…
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History of this incident

Friday, October 30

4 incident changes

Normal progress
22:13Incident
Incident updateSMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Brazil
Normal progress
16:43Incident
Incident updateSMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Brazil
Normal progress
12:33Incident
Incident updateSMS Delivery Failures from Twilio Phone Numbers to Multiple Networks in Brazil
Normal progress
10:33Incident
Incident updateSMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Brazil

Thursday, October 29

2 incident changes

Normal progress
21:53Incident
Incident updateSMS Delivery Failures and Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
05:43Incident
Incident updateSMS Delivery Delays and Failures between a Subset of Twilio Brazil Phone Numbers and Multiple Networks in Brazil

Wednesday, October 28

8 incident changes

Normal progress
21:43Incident
Incident updateSMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
17:44Incident
Incident updateSMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
15:44Incident
Incident updateSMS Delivery Failures and Delays Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
14:33Incident
Incident updateSMS Delivery Failures and Delays Between a Subset of Twilio Brazil Phone Numbers and Multiple Networks in Brazil
Normal progress
14:13Incident
Incident updateSMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
10:13Incident
Incident updateSMS Delivery Delays and Failures Between Twilio Brazil Phone Numbers and Multiple Networks in Brazil
Normal progress
08:03Incident
Incident updateSMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
07:04Incident
Incident updateSMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazilthis change

Tuesday, October 27

4 incident changes

Normal progress
15:24Incident
Incident updateSMS Delivery Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
07:23Incident
Incident updateSMS Delivery Failures and Delays Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
03:13Incident
Incident updateSMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Normal progress
01:13Incident
Incident updateSMS Delivery Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

Cite this

Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil on Twilio’s status page, changed 2026-10-28 07:04 UTC (change 5 of 18).

Title: Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil
Vendor: Twilio
Date: 2026-10-28 07:04 UTC
URL: https://rewindex.com/change/r99332d6efd1fd6

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