rewindex

ChangesSendGridEmail Template Editor Issues

SendGrid: Incident updated: Email Template Editor Issues

Incident updateNot classified yetChanged status.sendgrid.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what SendGrid removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
AddedUpdateidentified#2
Before: not present
After: We have identified the issue of unexpected content changes for Build Email Templates and Create Email Campaigns. Customers may see HTML entities replaced with regular spaces, links rewritten after saving, and some template content not render as expected in preview. As a workaround, customers may avoid saving changes in the HTML code editor until the issue is resolved. We will provide another update in 1 hour or as soon as more information becomes available.

Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

YesterdayTuesday, November 10Tue, Nov 10

3 incident changes

Cite this

Incident updated: Email Template Editor Issues on SendGrid’s status page, changed 2026-11-10 21:53 UTC (change 1 of 3).

Title
Incident updated: Email Template Editor Issues
Vendor
SendGrid
Date
URL
https://rewindex.com/change/r9032b7cf0ebc24

All SendGrid changesSendGrid profileMarkdownJSON