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ChangesTwilioSilent Network Authentication (SNA) Missing Redirects in Indonesia

Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia

Incident updateNot classified yetChanged status.twilio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.

ChangedStatus#1
Before: investigating
After: identified
AddedUpdateidentified#2
Before: not present
After: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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History of this incident

TodayMonday, November 2Mon, Nov 2

2 incident changes

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