# Twilio: Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia

> Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia. Detected 2026-11-02 by Rewindex: what changed on Twilio’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/r8c611dde931275
Last updated: 2026-11-02T07:43:44Z

**Summary:** _summary pending_
- Kind: Incident update · Label: Normal progress (rule)
- Changed: 2026-11-02 07:43 UTC · Detected: 2026-11-02 07:43 UTC
- [Source: https://status.twilio.com/incidents/p3dwpq8y05nd](https://status.twilio.com/incidents/p3dwpq8y05nd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/p3dwpq8y05nd@a18cc74eeeeb → after incident\_version:125/p3dwpq8y05nd@f406376edc73
- Change 1 of 3 for this incident

Incident page (full timeline): [Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/company/twilio/incidents/p3dwpq8y05nd.md)
## What changed

**1. Changed: Status**

```diff
- investigating
+ identified
```

**2. Added: Update** (identified) · 2026-11-02 07:36 UTC

```diff
+ Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 07:43 UTC | Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia (this change) | Normal progress |
| 2026-11-02 08:53 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/re9457d3ca1beae.md) | Normal progress |
| 2026-11-02 10:53 UTC | [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/r2a940a1f3c9a33.md) |  |

Next: [change](https://rewindex.com/change/re9457d3ca1beae.md) · All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/r8c611dde931275 · Markdown: https://rewindex.com/change/r8c611dde931275.md · JSON: https://rewindex.com/api/v1/changes/r8c611dde931275 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T11:15:57.866Z